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Showing posts with label A Tale of Two Cities. Show all posts
Showing posts with label A Tale of Two Cities. Show all posts

Monday, November 08, 2010

This Little Piggy Went to Market

farmers market

Holy smokes, I'm going to miss this.

Every Saturday, we walk a little more than a mile down our city streets to the city farmer's market. It's where I pick up my wonderful and delicious hydroponically grown lettuce that is the basis of all of my meals. I don't know how I can live without it. It makes grocery store lettuce taste like old newspapers.

We walk down together and pick out our produce for the week and sample the various fruits and vegetables...

samples

Here, the boys are trying out the incredibly rich chocolate milk from Clear Spring Creamery - a grass-based natural dairy in Maryland. Let me tell you - I don't even like milk and I like their milk...

radishes

Everything is so beautiful and appealing - it just makes you want to eat better.

pears

Mmm...more samples...

There is a really nice farmer's market in Knoxville - the main difference is that, well, we have to drive there. I know, I know - I keep harping on about it - the walking thing, but honestly...

It all comes down to it.

It just means that we'll have to make a habit of getting up and driving to downtown Knoxville and spending the morning getting our marketing done before we do anything else.

A new tradition - a new mindful task for our Saturdays...

Thursday, October 28, 2010

Dissatisfaction, Thy Name is Comcast

Turn


One of the myriad things I'll miss about living in Arlington is our Verizon Fios Cable/Internet service. Honestly - in almost two years, I've not had ONE SINGLE ISSUE with them.


We've never lost service.
Never had unexplained down-time on the internets.
Never had to deal with customer service.
Never had a failed DVR.
Never had a problem changing premium channel subscriptions.


Not. One. Issue.


When we go back to Knoxville next month, we will be forced to give up that luxury and sign up with Comcast again, because that's the only provider available in our area. It's what we had before we moved up here, and it will probably be what we have until the day we die or the day that internet connectivity streams over the air and you can just connect via brainwave.


We had plenty of Comcast customer service issues before - including several internet and cable outages, DVRs that magically terminated all service right at the moment they were supposed to be recording shows (including at least one that had to be replaced outright, if I'm recalling correctly.) We had On Demand movies that were not rented, but charged for anyway, ones that were rented and never worked and charged for anyway and some that we watched that we never saw on our bill.


In short...Comcast is run by evil idiotic monkeys.


And I can prove it.


When we set up our internet and cable here with Verizon, it was a simple matter of filling out some online forms and scheduling a service date for installation, which cost us absolutely nothing. The Verizon technician showed up on time, hooked us up, handed me the secure connection information, tipped his hat and rode off into the sunset.


Okay. He didn't have on a hat.


To reinstate our internet and cable in Comcast, we started out the same way. I filled out all the appropriate online forms, selected a package, chose an installation date (for the low, low price of $49.95...to hook a cable to the wall...) entered the info for a credit check, etc. When I got to the end, I had a choice to "Go Back" or "Go to Online Chat." 


Uh. I don't want to chat. If I wanted to chat, I could have called. I just want to to finish, get a confirmation code and be on my merry way.


Nope. "Go to Online Chat" was my only option, so I selected it.


What follows is the actual text of the chat. I'm playing the part of "Ronald."


That would be Dr. SmartyPants, in case you were wondering. He was sitting next to me, alternately laughing uncontrollably and fuming at the moronocracy of monopoly-based corporations...

No, moronocracy isn't a word. But it should be...


Comments in italics are not part of the original online chat...just part of my own personal thought process...
****************************************************
user Ronald_ has entered room

Ronald>
Order Information

analyst Husain has entered room

Husain>
Hello Ronald_, Thank you for contacting Comcast Live Chat Support. My name is Husain. Please give me one moment to review your information.

Husain>
Glad to have you on chat today.How are you doing ?

Ronald_>
Fine, thanks. How are you?

 
See - I started out polite.
 
Husain>
I'm also fine. Thank you for asking.I'm glad to hear that you are doing good.

 
Really? It takes that many words? Shouldn't you be doing something on your computer like hooking me up with the cable?
 
Husain>
Ronald,may I ask you if you are an existing customer with Comcast?

Ronald_>
No



Irritated much? I'm not sure if I'm answering the "May I ask you" part or the "existing customer" part...

Husain>
Then,welcome to Comcast services first.

Ronald_>
thanks

Husain>
You are welcome.

Husain>
If I understand you want services at ADDRESS ,City: KNOXVILLE,Zip: xxxxx, Am I correct ?

Ronald_>
yes



I've already input that information into the very detailed form that came before the chat session...

Husain>
Thank you for confirming.

Husain>
I am pulling up your address in our database.Please allow me a moment.

Husain>
Thank you for your patience.I have found your address in our database.

 
WooHoo! We exist!
 
Husain>
Now I will be creating Comcast account for you.Please stay online with me.

Husain>
We would require your full SSN to see if there is deposit required or not.
Your personal information is also to ensure that we do not allow unauthorized parties access to your account as we know how important customer security is to many of us.


 
Many of us? Are there people in your organization that don't care about customer security?

Husain>
This is also done for your protection to prevent service from being placed in your name without your authorization.

Ronald_>
i already entered that information into your online form



Ooohhh...Ronald's feeling snippy, now...but seriously...why ask for it in the form if I have to give it here? Because you know, people love to give out their social security numbers in chat windows. It's like candy at a parade...here you go Husain! Enjoy!

Husain>
I can understand your concern.

Husain>
Due to your personal information security it's not show in web order.

Husain>
Please provide me right now.



Husain needs some English grammar training. Plus? He's a little bossy.

Husain>
I can assure you that our chat is secure and that your information will not be retained.  

Husain>
*showing

Ronald_>
I don't understand your last line, *showing

Ronald_>
SSN xxxxxxxx

Husain>
Thank you.

Husain>
In above sentence I did typo mistake.



I think maybe his real name is Yoda.

Husain>
Congratulation! I'm happy to inform you that you are not required to pay anything as a result of your credit check.

Husain>
I must say you have a great credit standing.

 
Gee - thanks for the props, man...
 
Ronald_>
will this take much longer? i was hoping that by handling this online it would be a quick process.

Husain>
I will make it very fast for you.

Husain>
Please do not you worry.



But I am you worrying, because this is already not a fast for me process. This is a slow for me process and the worry is for me happening now.

Husain>
If I understand you are requesting for  Digital Preferred with Performance - Special Offer, Am I correct ?

Ronald_>
yes

 
AS I ALREADY ENTERED IN THE ONLINE FORM, YOU TWIT.

Husain>
Thank you for confirming.

Husain>
I will be fulfilling your order now, Ronald.Please allow me few more minutes to complete this.

 
At this point, an interminable wait began, where I would periodically type and erase asinine and non-complementary phrases directed at Husain, Comcast and customer service representatives in general. I cannot print them here as I run a G-rated establishment, people...

Husain>
In case you have questions,feel free to send a message.

Husain>
At the end of the chat sesion I will provide you account number.

Husain>
Please bear with me.

Husain>
Thank you for your patience and time.
 
The time since Husain said it would be a "few minutes" is about 20 here. Perhaps a few in his native language is much different than a few in English. In English, a "few" is around 3. Am I wrong?

Husain>
A technician would be visiting at your place to install these services.What would be appropriate date and time Or will you go with your schedule date as per order information.

Ronald_>
original scheduled date as i already entered earlier this afternoon

 
That's why I entered it into the order information. Because that was the time I wanted. Is that hard to understand? Why do you have the option of entering the information in the first place?

Husain>
Okay.
 
Is Husain beginning to sense my irritation? Nahhh...

Husain>
 Your installation date is set this 11/xx/2010 between 8AM-11AM.Please take note of the installation date and during that time someone 18+ and who speaks English should be present.Our technicians will be calling you 15 minutes before the installation takes place.

Husain>
Is that fine with you ?

Ronald_>
yes.

Husain>
Great !!

 
Oh, look! He's excited!
 
Husain>
Last minute,I will be providing you account number .

Husain>
When we create new account it takes time, however, I did my best for you.

 
Now he's just sucking up. I could get a mortgage faster than this.
 
Husain>
Congratulation your account has been created with us. Your account number is XXXXXXX.

Husain>
I have added you e-mail address in our database so you will get confirmation mail from Comcast.

Husain>
I hope that I was able to resolve your concern today .


I didn't have any concern. I just wanted to fill out an online form.

Ronald_>
thank you. are we finished with everything, now?

Husain>
Yes.We are all finished

 
About freakin' time.
 
Husain>
You are most welcome ! If it's not too much to ask, please take the 3-question survey at the end of this chat by clicking on the "END SESSION" button. We truly appreciate your feedback.It's very important for me.

 
Oh, there will be feedback...
 
Husain>
Have a good time ahead !

Husain>
Take Care,

Husain>
Please take the short survey for me.

 
pushy, much?
 

Ronald_>
may i please have your full name or employee number for my records?

 
We always ask for this information, just in case there is a misunderstanding - I wasn't picking on Husain... I've never had anyone turn me down.
 
Husain>
You will get it everything in mail.

 
Actually, that turned out to be a lie. I got nothing in the email that pertained to Husain. In fact, the email was completely useless and of no help to me at all. If a technician shows up at my house to install my cable and internet, it will be a miracle.

Husain>
No need to worry.

Husain>
Is that fine with you ?

Ronald_>
how long before my email should be received?

Husain>
You will receive it after 1 or 2 hours.

Ronald_>
I would like it before we end the chat session.

Ronald_>
your employee info. This is just for my personal records, so I can refer to it if there are any problems.

Husain>
You will get e-mail after completing the procedure by clicking "End Session " .

Husain>
Ronald, we have some own limitation.We are not allowed to share our employee ID on over the chat.

 
I have some own limitation, too. 
 
Husain>
I hope you can understand.

Husain>
No worries.

 
What, are you Crocodile Dundee?

Husain>
I will always happy to assist you.

 
So...I can just call up Comcast and ask for Husain and I'll get to talk to you?

Ronald_>
I gave you my SSN over chat. How about an extension number for a telephone or a last name or anything that can refer back to you.

Husain>
Sure.

Husain>
Please stay online with me.

Husain>
Chat Initialized:bunch of crap letters


Husain>
Chat script records.

 
Basically he sent me this transcript of our chat history. With no last name, no extension number, no nothing...
 
Husain>
Is that okay ?

Ronald_>
No. Not really, but I can see that it's all I'm going to get from you. I'll be sure to fill out the survey.

*******************************************************************************


And I did.  It had absolutely nothing to do with the process that we went through. It was a survey that asked if my concern was dealt with appropriately...I didn't have a concern. It asked if I was satisfied with the process...

I'll let you figure that one out for yourselves...

PS:  Just to elevate my confidence in Comcast, I saw this tweet from a Knoxville tweep today...




So long, Verizon...I'll miss you...







Friday, March 27, 2009

A Tale of Two Cities: Part E - Let Me Explain...

...no - is too much - lemme sum up...

When it comes down to it, there's no one place that can truly win out over another.  This experience of living in an urban environment is wonderful, educational, eye-opening, and culturally enriching.  It exposes all of us to experiences we wouldn't be able to recreate in our small city, or even with short visits to large cities.  The immersion of our family into a completely different living dynamic is an amazing experience.

However.

Here in the 'burbs we have things that the city can't hold a candle to.  We have friendships that have been grown over the course of our children's lives and that we would be lost without.  We have our own plot of land, small as it is, and the joy of growing and building and renovating it.  We have a lake to fish in and catch frogs in and to fall in and get muddied up in.

020

We have long summer days and temperate winters.  We have a national treasure in our backyard.  We have a cul-de-sac full of boys and the best neighbors you could ask for.

Culdesac-annotated

We're closer to our family in Alabama here.

Linda left a comment a while back, "Don't get too comfy."  And I have to say that there's really very little danger in that.  I'm a bit of a hermit at heart.  All those people pressing in on me will start to wear thin, and I'll long for my space in the sticks - my backyard deck where no one can see me.

But I'm going to embrace the urban while it lasts, and seek out every little nuance I can.

And now...back to your regularly scheduled program...

Thursday, March 26, 2009

A Tale of Two Cities: Part D - What Shall We Do Today?

071

This one is a no-brainer, really.  As far as things to do and places to go, our urban home wins hands down.  Why, I think we could spend a year doing nothing but exploring the nooks and crannies of the Smithsonian Institution museums and never get bored.  That doesn't even take into consideration the monuments and memorials, the National Arboretum and the National Cathedral.

Since moving to DC on January 1 we have been to the following places (at least the ones that I can think of right at this minute):

  • Smithsonian Air and Space
  • Smithsonian Museum of American History
  • Smithsonian Museum of Natural History
  • Smithsonian Castle
  • The Hirshhorn Sculpture Garden
  • The Old Post Office
  • The National Gallery of Art, East Building
  • The National Gallery Sculpture Garden
  • The National Archives
  • The Washington Monument
  • The Lincoln Memorial
  • The Vietnam Memorial
  • The Korean War Memorial
  • The WWII Memorial
  • The Jefferson Memorial
  • The FDR Memorial
  • The Capital Building Visitor Center
  • The White House

We would have done more already, except that the weather has been bitterly cold and we have the blood of our southern forbears.  There is no lack of things to do. 

Ever.

For free.

Wait, let me say that again, because at heart I'm a cheapskate.  FOR FREE. 

There are things to that cost money, but we haven't exhausted the free ones yet, although we have a trip to Mount Vernon on the short list.

Now, let me say that there are plenty of things to do in Knoxville, Tennessee and the surrounding areas.  The Great Smoky Mountains National Park is one of our very favorite places to go and it only costs a bit of gas money to enjoy it.  They have great education programs and gorgeous scenery.

View from Clingman's Dome

Knoxville also has an art museum, which used to cost a few dollars to get into, but now is free.  It's just very small.  Good quality.  They've had some really wonderful shows, but it's an hour or two at the most, parking can be difficult and once you've been, you really don't need to go again for 6 or 8 months.

There are a few others - the McClung comes to mind - but we've found it challenging to find quality family activities that don't cost an arm and a leg.  There's a couple of great aquariums within an easy drive of our house, but for our family to go for one day would cost about $75.  The local zoo - a good one - is $12 per person.  In contrast, the Smithsonian National Zoo is free. 

You just can't beat free.

Tomorrow - Lemme sum up.

Wednesday, March 25, 2009

A Tale of Two Cities: Part C: It's People.

Finch with cherry

Okay.  This is not people.  It's a house finch.  But I hate a post without a picture, so there you have it.

Now...on with our tale...

Okay - let's crunch some numbers, shall we?

Knox County, Tennessee has 423,874 residents, in a space of 508 square miles.  That's approximately 752 people per square mile.

Arlington County, Virginia has 204,568 people packed into 24 square miles.  That comes up to 7, 268.7 people per square mile.  That is 10 times more people per square mile, folks.  Or, as Dr. SmartyPants likes to say - it's one order of magnitude greater.

Washington, DC has 588,292 residents, squeezed into 61 square miles, making 9,378 people per square mile.  And those are just the residents.  That doesn't count the tourists or the commuters.

And there are LOTS of tourists and commuters.

What does that do to people? 

Well, as far as I can tell, it makes them really cranky.  Let me just give you a bona fide example, scientifically culled from the vast research I've been doing, also known as "shopping."

Last spring, I went to a local large craft store here in Tennessee to purchase a couple of things - not an unusual occurrence for me.  I placed the items on the counter and the checkout lady smiled and said, "Hi!  Did you find everything you needed?  Oh my goodness, you have such blue eyes - wow!  My, you have some handsome boys with you today.  I can tell that little one takes after his mama, doesn't he?  I'll be the older one looks like his dad.  Are you home schoolers?  I just wondered because most kids that age are in school today.  I wish I had home schooled my children, but I had to work because my good-for-nothing ex-husband didn't do nothing but drink all day.  He's dead, now.  You tell these boys to get you a nice gift card for this store for Mothers Day, okay?  We just had them come in.  Can you believe they've never had a gift card program here before?  That's just crazy.  Every store ought to sell gift cards.  People love to get gift cards, don't you?  I know I do.  Oh, that'll be $10.32.  Debit?  Press that little button right there.  Now enter your PIN.  Select okay.  Do you need any cash back?  Here's your bag.  Ya'll have a fantastic day, now.  I hear it's supposed to rain this weekend, but I hope it doesn't.  Those spring flowers look so pretty and you know how all the petals start to drop off when we get one of those heavy rains..."

I never had to say one word.  This is not a terribly unusual experience.  People are generally very friendly.  They talk to you in the grocery.  They talk to you in the line at the post office.  They talk to you at the McDonald's.  And I mean the customers at the next table, not just the cashiers.

Compare that to my recent foray into the same large craft store franchise - this time located in Falls Church, Virginia, just west of Arlington.  All I needed was a button, so I ran in to the store and grabbed a card with two buttons on it, which cost a dollar or so.  I walked up to the cash register where the meanest cashier in the world was standing.  I handed her the button and she looked at it like, "Really?  One button card?  This is not even worth my time."  She scanned the UPC code, and the tossed the card back to me.  It skittered across the counter, where I caught it just before it plunged to the floor.    So far, not one word has been spoken by her.  I'm sure I said, at minimum, a hearty southern "hello."

She punches a couple of buttons, turns to me and says, "One dollar and fourteen cents.  ONE DOLLAR AND FOURTEEN CENTS."  I'm not sure if she thought I was stupid or just deaf, or if she was announcing her indignation to the entire store.  I gave her $1.15, and the fact that she had to give me back a penny was almost more than she could take.  She threw my penny at me and it hit me between the eyes.

Okay.  I made that part up.  But the rest is true.

THIS is not a terribly unusual experience, either.  People are generally just cranky here.  They don't smile when they greet you in stores, they don't talk to you in line at the library.  As a matter of fact, we recently were at the library, and the librarian spoke to me and I had a heart attack and died right there.

Then I revived myself and spoke to her, too. 

My librarian in Knoxville and I are on a first-name basis, thank you very much.

Southern hospitality...it really is a beautiful thing.  I wonder if we need to remind the folks in Virginia that technically - they're in the South?

Tomorrow...what shall we do today?

Tuesday, March 24, 2009

A Tale of Two Cities: Part B - Getting Around Town

I'm going to start this post by asserting that I love to drive.  I really do.  Always have - always will.  I like cars.  I like to drive them far too fast, except when the boys are with me. 

Then I feel guilty for speeding.

Anyway.  Some of you may recall that Dr. SmartyPants bought me a convertible Mustang for my 40th birthday.  I love love love my car.  It's pretty.  It's fast.  It's topless.

But not in a sleazy way - more National Geographic than Playboy.

In any case - this is my sweet ride...

Happy Birthday to Me

Now then.  I also have to confess that I HATE driving in traffic.  People get in my way.   They don't understand how and when to use turn signals.  They drive 5 miles under the speed limit.  It's very very VERY very irritating.  Yes.  I know that makes me a jerk.  I don't honk, though - does that count for anything?

In suburbia, there really is no other choice but to drive.  If we want to go to the library, the nearest one is 6 miles away, on back roads with no sidewalks and no shoulder.  There is no public transportation where I live.  They never thought the cows in the pasture would require it.  The nearest grocery store is about 4 miles - same scenario as the library.  If I want a Grande Americano from the multitude of Starbucks in my town - 6 miles.  I realize this is not a hardship.  My parents have to drive something closer to 20 miles for an Americano.

Here's where the urban lifestyle wins out, hand over fist.

From my townhouse, if I want to go to the library (not just a little branch library, but the main, Central Library) we walk out our door and are there within two blocks worth of walking.  Starbucks?  Two blocks.  Grocery store?  Across the street.  Dry cleaner?  Across the street.  You head out, no stress - no one cuts you off in traffic - no turn signals needed.  Mall?  6 blocks.  Restaurants?  Take your pick and walk to one. 

No searching for a parking place, no paying for a lot, no validation needed.  Two feet, comfortable shoes and off you go.

Anything else outside of my 6 block radius can be handled by one wonderful little tool.

047

That goes with this rather large one...

Orange Line

For a couple of bucks, round trip, I can be in the heart of DC in about 15 minutes.  No fighting traffic, no worrying about where to park, no vehicle emissions.  Just a two block walk to the station and a 15 minute ride to the city.

Where we can walk to our hearts' content.

Monday, March 23, 2009

A Tale of Two Cities: Part A - Housing

In 2006, we moved into our house in the 'burbs.  We picked the lot, situated in what was once a very fine cow pasture, because of its flat terrain, spacious yard and placement in a cul-de-sac.  It's a cookie-cutter kind of house - we were able to pick from a handful of blueprints and front elevations, then arrange a few things inside to our liking, and of the three houses that we've owned since we got married 10 years ago, it is our favorite.  It is larger than our first, smaller than our second, cozier and warmer than either one.

We live in an area where housing prices are reasonable, so you get a lot of house for the money, really. 

OLYMPUS DIGITAL CAMERA

That's ours, there on the left.  We have a lovely, north-facing front porch with rocking chairs,  a couple of decks out back and a two car garage.

Our urban house in the DC area is quite different.  It's a townhouse, built in the 30s, but nicely renovated and in excellent condition.  It sits on a quiet residential street with no through traffic.  It is around 1000 square feet, which makes it about 1600 square feet smaller than our suburban house.  If we were to buy something like this, it would cost more than double what we paid for ours.

Arlington house

It doesn't feel small, though.  It has good light, open spaces and a gorgeous kitchen.  There's a small but nice fenced backyard with a beautiful, two-level, slate patio and it's currently filled to the brim with daffodils and other spring bulbs.

Coincidentally, the front of this house also faces north.

One of the first things that I've noticed in living in these two very different houses is that we need far less than we think we do.  We are not cramped in 1000 square feet.  There are very few things that I feel like we are missing by living in a small home.  I love that we have fewer "things" there.  I am a decorating minimalist at heart, I think, and living in a small space helps me realize that I often fill spaces just to fill spaces.  It usually feels like clutter and makes me anxious, and I need to carry that realization right back to the suburbs and purge, purge, purge.

Another thing I've noticed is that one TV in the house is plenty.  What?  I know.  Sacrilege.  But honestly - in Tennessee, normally, we have three.  Living Room, Family Room, Master Bedroom. 

Televisions make you stupid.  I'm not even kidding.  Read.

Tomorrow...getting around town...